Privacy policy

This Web-site is operated by Kopala LLC.
Policy explains the type of personal Information (“Personal Information” or “Personal Data”) Kopala LLC collects from you and the way Our company (“We”, “Us” or “Our”) Uses it. If you have any questions or concerns about privacy after reviewing this Policy, please send an e-mail to:

If you are booking through Our Web-site, this is the Personal Information that will be collected from you:

Identity data (which includes name, surname or similar identifier, title, date of birth and gender), contact data (which includes billing address, delivery address, email address and telephone/cell number(s)), financial data (which includes your bank account and payment card requisites), transaction data (which includes details about payments to and from you and other details of products and services you have purchased from Us), technical data (which includes your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you Use to access Our Web-site), specific data per customer (which includes your username and password, reservations, purchases or orders made by you, your interests, preferences, feedback and survey responses), Usage data which includes Information about how you use Our Web-site, products and services), marketing and communications data (which includes your preferences in receiving advertising from Us and Our third parties).

We use Our contractors’ services to process payments made by you. It is Our policy to share your Personal Information with the contractors, who are bound by contractual undertaking to keep personal Information confidential and to use solely for the purposes for which We instruct them.
If you wish to make payment by booking your stay through this Web-site, your Personal Information may be collected by such third parties and not by Us. Respectively, your Personal Information will be subject to the third party’s privacy policy and not this privacy policy. We may not be held liable or responsible for such third party’s collection, processing or disclosure of collected Personal Information.
We imply, that the Personal Data that does not belong to you and are of third party’s, are legally obtained by you from such third party. We imply, that you have due authority and legal capacity to collect and transfer such third party’s personal data to Us.

Personal Information may be obtained when you provide it to Us, e.g., when logging on Our Web-site through Google. We may obtain your Personal Information, when you when you sign up for Our Wi-Fi, sign-up as a subscriber, also when you make a purchase or booking.
We may also receive your Personal Information from other sources, such as joint marketing partners, booking engines, social media platforms and other third parties. When you connect your social media account to your Web-site account, Personal Information of your social media account will be shared with Us, and it may include not only your, but your friends’ Personal Information.

We process Personal Information for improving your experience and excelling Our services. Also, customizing Our services to your needs and identifying any shortfalls that We might have in providing Information on Us through Our Web-site. We also communicate with you (including circulating promotional offers and client surveys), promote Our services, send to you newsletters. Therefore, some promotions require your Personal Information to be shared with the third party, such as marketing and communication companies. These companies are contracted by Us and protect Personal Information transferred by Us.
We also Use collected data for analytic and statistics purposes, i.e. to understand the way the users interact on Our Web-site. From time to time We perform quality surveys and actions to know the degree of satisfaction of Our customers.

We may share your Personal Information with:
- Our affiliates, which implies entities affiliated with/related to Us, including any other entity and/or person that is directly or indirectly controlled by Us, is under common control with Us or is controlled together with Us by other affiliated entity. The term “control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity/person, whether through the ownership or control of interests or voting securities, by contract or otherwise;
- Third party contractors, providing payment processing, data analysis, auditing services or marketing and advertising services to Our company or its affiliates;
- Governmental and public authorities, as required under applicable laws.

Only on the basis of your subscription, We shall obtain your e-mail address for the purposes of sharing Information about Us. You may unsubscribe anytime by clicking this button.
If you subscribe to Our newsletter, We shall process your Personal Data to manage your subscription, including sending customized information on Our products and services via e-mail. We shall contact you for updates and informative notices related to Our products and services, to establish the degree of customer satisfaction.

By visiting Our Web-site, your computer or device may be provided a cookie, which tracks your preferences. This Information helps Us improve Our services and update/improve Our Web-site.
We process Personal Information by Using cookies as per Our Cookie Policy.

We treat your Personal Information with utmost diligence and confidentiality and have implemented all the technical and internal security measures for the purposes of protecting this Information from unlawful usage, loss, alteration, processing or any other unauthorised forms of processing. These measures are implemented as per applicable law.
We shall keep your Data for the period that is requested under applicable laws.

You may request to access your Personal Data that We hold. You may also request to modify or the Personal Data about you. You are also allowed to request restriction of processing or object to processing of your Personal Information.
You are liable for any loss or damage inflicted to Us or third party for submitting erroneous, inaccurate or incomplete Information in the newsletter registration forms. Please note, that you should provide only your own data and you are not allowed to provide Information on the third parties. If you share with Us Personal Data that belongs to the third parties, We imply, that you have due authority and legal capacity to collect and transfer such third party’s Personal Data to Us.
Please note that certain Information should be kept by Us for record keeping purposes and for completing transactions that were commenced by you prior to requesting change or deletion.
You may request to erase your Personal Data, but only to the extent that data is no longer compulsory/necessary to be retained for the purposes for which We need to keep processing them or We are no longer statutorily required to keep.
If you give Us your consent to process your data, you are also allowed to withdraw this consent. Such request should be clearly provided to Us through the contact details provided below.
If We demonstrate that We have substantiated legitimate grounds to process your Information, this may overrule your rights regarding deletion or restriction to processing your Data.

Our Web-sites are subject to the laws of Georgia. Laws of Georgia apply to this Policy.

For any questions or claims contact Us here: Kopala LLC.
Postal Address: 8/10 Chekhov Street, Tbilisi, Georgia
E-mail address:
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