Terms & Conditions

1. Scope of Application These terms and conditions are between you and Kopala Hotels and apply to all bookings of hotel rooms and meeting rooms.

You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.

2. Rates and Payments

Room Rates

The room rate charges agreed when you made your reservation will apply to your booking. Breakfast, drinks, and other extras are not included in room rate charges, unless otherwise agreed. Room rate charges must be paid on check-in (save in the event of cancellation); all other charges must be paid on the go.

Meeting room rates

The meeting room rate charges agreed when you made your reservation will apply to your booking. Breakfast and drinks are not included in the meeting room rate charges, unless otherwise agreed. We cannot guarantee the availability of food & beverages if requested less than two days before your booking.

Invoice

An invoice will be sent to the email address provided at the time of booking or at the time of check-in.

Payment

Room rate charges, meeting room rate charges, day passes, purchases of food & beverage and bar goods will be charged to your credit card.

3. Cancellation, modifications and no-show Rooms

Depending on the rate plan (non-refundable, flexible rate) you may cancel or modify your booking depending on your rate plan. Flexible rates – we will give a full refund if you cancel (within the cancellation time of your chosen rate, please see the respective rate plan details). Non-refundable rates – if you cancel your booking within 1 hour of making it, no cancellation costs will be charged, and we will refund any charges made. No refunds will be issued after the 1-hour period passes. If cancellation is not possible or you don’t show up, depending on the rate plan, an amount up to the amount of the full stay including will be charged, or is already charged, to your credit card on file. For more information see the respective plan details.

If you have booked a room using a travel agency or an online travel agency (such as Booking.com, Expedia and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking.

Refunds

Refunds of prepaid charges are generally processed within five business days after your request to cancel or modify your booking.

4. Check-in

Standard check-in time is 2 PM, this is the time when you can get the access to you room. If a room is available for early check-in, you can check in early. Depending on the hotel, an early check-in fee may apply payable at the time of check-in.

5. Check-out

Standard check-out time is no later than 12 PM. If you have not checked-out by 12 PM, a late check-out fee may be charged to your credit card on file. If you have not checked-out by 4 PM we may charge an extra night. Open balances will be charged to your credit card on file.

We can store your luggage on the day of your check-out or check-in.

6. Late Check-Out

Late check-out may be possible against payment of an additional fee.

7. Shortening Stay

If you need to shorten your stay and you booked a non-refundable rate, the full value of your booking including VAT (will be charged, or is already charged, to your credit card on file. If you need to shorten your stay and have booked a flexible rate, please inform our staff asap but at least before 11.00 AM on the day of your early check-out. If you inform us later than 11.00 AM a late check-out fee or the next night’s stay will be charged (depending on the time of notification and the hotel you stay in) to your credit card on file. For more information see the respective rate plan details.

8. Room Occupancy, Children, and extra beds

Baby cots and extra beds are available. Baby cots can be provided free of charge extra beds are subject to available space in the rooms extra charges will be applied. Prior to arrival you must inform hotel about extra bed.

Children up to age 12 can stay free of charge.

9. Age

These terms and conditions are between you and Kopala Hotels and apply to all bookings of hotel rooms and meeting rooms.

10. Pet Policy

Any well-behaved pets (except aggressive animal species) are welcome

Maximum number of pets allowed per room: 2

Weight limit: 20 kg

No extra fees or charges are applied for bringing pets in

Pet must be kept on a leash when in the hotel unless it is in the guest’s room.

Pets must not be left unattended, otherwise the Kopala Hotel is entitled to contact the Animal Control Service.

Guests are responsible for all property damages and personal injuries resulting from their pet. The hotel reserves the right to charge guest’s account commensurate to the cost of such damages. Housekeeping services for rooms with pets require pet owner to be present or pet must be crated Pets other than service pets are not allowed in public areas such as: bar, coworking space or meeting rooms

11. Smoking and Vaping

Smoking and vaping are not permitted inside our hotel (besides terraces and atrium territory). If smoking or vaping is detected a fine, 200 (two hundred) USD equivalent in GEL, in accordance with the official exchange rate set by the National Bank of Georgia for the day of the payment will be charged to your credit card on file.

12. Right To refuse Service

12.1 We reserve the right to refuse service or evict you, without refund, if you (i) are under the influence of alcohol, drugs, or any other intoxicating substance and act in a disorderly fashion, (ii) disturb the peace of other guests, (iii) seek to use our hotel for an unlawful purpose, (iv) destroy, damage, deface, or threaten harm to hotel property or guests or (v) cause or permit persons to exceed the maximum allowable room occupancy.

12.2 Firearms and weapons

You are not permitted to carry, store, or possess firearms, ammunition, knives or weapons of any kind while at our hotel. We reserve the right to refuse service and ask that you leave our hotel in the event you fail to abide by this policy. This policy does not apply to law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.

12.3 Alcohol

We reserve the right to not serve alcohol.

13. Damage to Hotel

Any damage to rooms, meeting rooms, or the hotel premises caused by your party during the stay and items missing upon your departure will be charged.

14. Lost and Found

You acknowledge and agree that Kopala Hotels cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.

Recommendation: All of the rooms have safe boxes and we recommend you to save your expensive items there.

15. Wi-Fi

Our wireless network is provided “as is” without warranties of any kind, whether express, or implied or statutory. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.

Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.

You may not (i) use our wireless network for any purpose that is unlawful or otherwise prohibited, (ii) use our wireless network in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent, (iii) exceed typical bandwidths relevant to the period that you use our wireless network, (iv) resell, or attempt to resell, our wireless network to any third party.

We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network is subject to our Privacy Statement. By using our wireless network, you consent to such processing.

16. Recording and Photography

Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of our hotels other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at.

17. Privacy

During the reservation process and your stay Kopala Hotels collects your personal data. These data are processed in accordance with our Privacy Statement and according to any applicable laws and regulations. If you have created multiple accounts, we may combine those accounts for organizational, analytical, fraud prevention, data minimization and marketing purposes.

18. Force Majeure

Kopala Hotels does not accept liability or pay any compensation for any breach of these terms and conditions or delay or failure to provide services contracted due to circumstances beyond our control, such as acts of God, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, delays in transportation, failure of services or inability to obtain any necessary information or consent from any authority.

19. Final Provision

Amendments and additions to the Accommodation Contract or the Standard Terms and Conditions must be made in written form. Unilateral amendments or additions by the Guest are invalid.

The place of jurisdiction for all disputes arising between the parties out of the contractual relationship, provided the Guest is a businessman, legal entity of public law or a public law special equity fund, is Georgia
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©Kopala Group 2019 


© 2019 Kopala Group.All rights reserved.